Cancellation and Refund Policy

Cancellation and Refund Policy

1. Order Cancellation

1.1 You may cancel your order before it has been shipped or processed for delivery. Cancellation requests must be sent via email to dhaatuonline@gmail.com or through our customer support.

1.2 Once an order has been shipped, it cannot be canceled. In such cases, you may refer to our return and refund policy below.


1.3 Dhaatuindia.com reserves the right to cancel any order due to stock unavailability, pricing errors, or other unforeseen circumstances. In such cases, you will receive a full refund.

2. Returns and Refunds

2.1 Eligibility for Returns:

  • Products must be returned within 3-5 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging with all seals intact.
  • Returns or refunds will not be accepted if the product packaging is unsealed or opened.
  • Some products (such as perishable goods, custom-made items, or personal care products) may not be eligible for returns.

2.2 Refund Process:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited back to the original payment method.

2.3 Non-Refundable Items:

  • Products with unsealed or opened packaging.
  • Products damaged due to misuse, improper handling, or unauthorized modifications.
  • Shipping fees (unless the return is due to a defective or incorrect item received).

3. Refund for Services

3.1 For services provided by Dhaatuindia.com, refunds will be issued only if the service is not delivered as agreed.
3.2 Any service cancellation requests must be submitted before the commencement of the service.
3.3 If a service has already started, refund eligibility will be subject to review and may be partial based on the work completed.

4. Late or Missing Refunds

4.1 If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider.
4.2 If you still have not received your refund, contact us at [Your Email] for assistance.

For any further queries regarding cancellations and refunds, feel free to contact our support team.