Shipping and Delivery Policy

1. Shipping Locations

1.1 Dhaatuindia.com currently ships products within India. International shipping may be available upon request and subject to additional charges.
1.2 Delivery service availability depends on the location and the courier partners servicing your area.

2. Processing Time

2.1 Orders are processed within 3-5 business days after payment confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next business day.
2.3 Custom or bulk orders may require additional processing time. In such cases, customers will be notified in advance.

3. Estimated Delivery Time

3.1 Delivery times may vary based on the location, courier partner, and external factors such as weather, strikes, or transportation issues.
3.2 Standard estimated delivery timelines:

Metro Cities: 3 to 5 business days
Non-Metro Cities & Towns: 5 to 7 business days
Remote Locations: Delivery times may vary; customers will be notified of estimated timelines.
3.3 Once shipped, customers will receive a tracking link via email/SMS to monitor their order status.

4. Shipping Charges

4.1 Shipping charges are calculated at checkout based on the delivery location and order weight/volume.
4.2 Any additional charges such as customs duties, taxes, or handling fees for international shipments (if applicable) will be borne by the customer.

5. Delivery Attempts and Failed Deliveries

5.1 Our courier partners will make [X] delivery attempts before returning the package to us.
5.2 If a delivery fails due to incorrect address, unavailability, or refusal to accept, the order will be canceled, and a refund (excluding shipping charges) will be processed as per our Refund Policy.
5.3 Customers are responsible for providing accurate shipping details at the time of order placement.

6. Damaged, Lost, or Delayed Shipments

6.1 If a package is lost in transit, we will initiate an investigation with the courier service. Refunds or replacements will be provided based on the investigation outcome.
6.2 If you receive a damaged package, do not accept the delivery and notify our support team immediately.
6.3 We are not responsible for delays caused by external factors such as natural disasters, strikes, or courier service disruptions.

7. Order Tracking

7.1 Once shipped, you will receive a tracking number via email/SMS to monitor your order status.
7.2 If you do not receive tracking details within 3 business days, please contact our support team.

8. Contact for Shipping-Related Queries

For any issues related to shipping or delivery, please contact:

📧 Email: dhaatuonline@gmail.com
📞 Phone: 9945136909

Shipping and Delivery Policy